Download or read book When the Inevitable Surprises Occur. . . Are You Ready to Diffuse the Situation with the Right Questions? written by Terry J. Fadem and published by Pearson Education. This book was released on 2009-10-16 with total page 21 pages. Available in PDF, EPUB and Kindle. Book excerpt: This Element is an excerpt from The Art of Asking: Ask Better Questions, Get Better Answers (ISBN: 9780137144242) by Terry Fadem. Available in print and digital formats. Ask the right questions to recover from any surprise and transform shocks into breakthroughs! CEO: Earl, can we count on you to reduce your costs by 20%? Earl: You’ll have to do it without me. CEO: Did you just resign? Earl: Yes. Would you be prepared to deal with such an unexpected response? Most of us aren’t. Here’s an effective, question-based strategy for handling surprise....