Download or read book What to Do When Conflict Happens written by Steve Ventura and published by The Walk The Talk Company. This book was released on 2021-06-04 with total page 52 pages. Available in PDF, EPUB and Kindle. Book excerpt: Presents a tool for employees to resolve workplace conflict through use of the C.A.L.M. model: Clarify the issue, Address the problem, Listen to the other side, and Manage your way to resolution. Video depicts the four stages in three different workplace environments: a plant floor, healthcare facility, and general office environment.