The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service

The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service
Author :
Publisher : Springer Nature
Total Pages : 648
Release :
ISBN-10 : 9783030248239
ISBN-13 : 3030248232
Rating : 4/5 (232 Downloads)

Book Synopsis The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service by : Mary E. Guy

Download or read book The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service written by Mary E. Guy and published by Springer Nature. This book was released on 2019-09-03 with total page 648 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service challenges traditional public administration theory and its disavowal of the emotive component to public service delivery. Providing a comprehensive and comparative overview of the current research in this previously understudied area, this handbook situates emotional labor within public service and establishes emotional labor within individual, organizational, cultural, and situational scenarios. With chapters spanning twelve different countries across six continents, this handbook provides groundbreaking survey research that probes the daily work experience of public servants, paying special attention to the relational aspect of public service delivery. It ultimately seeks to revise the current public service paradigm, and will be an invaluable resource to researchers, public managers, and international public service organizations as the first of its kind for the public administration market.


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