The Future of Service Post-COVID-19 Pandemic, Volume 2

The Future of Service Post-COVID-19 Pandemic, Volume 2
Author :
Publisher : Springer Nature
Total Pages : 264
Release :
ISBN-10 : 9789813341340
ISBN-13 : 9813341343
Rating : 4/5 (343 Downloads)

Book Synopsis The Future of Service Post-COVID-19 Pandemic, Volume 2 by : Jungwoo Lee

Download or read book The Future of Service Post-COVID-19 Pandemic, Volume 2 written by Jungwoo Lee and published by Springer Nature. This book was released on 2021-02-10 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book adds to the discussion from Volume 1 by providing insights and stimulating new thinking about the changing nature of services and marketing, service work and workers, and service experiences during and after the COVID-19 pandemic in 2020, particularly focusing on services marketing. This book serves as a useful resource for business practitioners and academics in the areas of service management and marketing responses during a pandemic. Each chapter deals with specific current issues within these industries due to COVID-19 and issues that will come up post-pandemic. As COVID-19 is expected to change the service practice and promote the utilization of novel methods, such as untact marketing, untact service, telecommuting, alternative work arrangements, job crafting, and new work skills, a range of examples and cases are provided to elaborate on applying these emerging new concepts within the service sector.


The Future of Service Post-COVID-19 Pandemic, Volume 2 Related Books

The Future of Service Post-COVID-19 Pandemic, Volume 2
Language: en
Pages: 264
Authors: Jungwoo Lee
Categories: Business & Economics
Type: BOOK - Published: 2021-02-10 - Publisher: Springer Nature

DOWNLOAD EBOOK

This book adds to the discussion from Volume 1 by providing insights and stimulating new thinking about the changing nature of services and marketing, service w
The Future of Service Post-COVID-19 Pandemic, Volume 1
Language: en
Pages: 232
Authors: Jungwoo Lee
Categories: Business & Economics
Type: BOOK - Published: 2021-02-08 - Publisher: Springer Nature

DOWNLOAD EBOOK

This open access book is geared towards providing insights and stimulating new thinking about the changing nature of services, service work and workers, and ser
Care After Covid: What the Pandemic Revealed Is Broken in Healthcare and How to Reinvent It
Language: en
Pages: 273
Authors: Shantanu Nundy
Categories: Business & Economics
Type: BOOK - Published: 2021-05-04 - Publisher: McGraw Hill Professional

DOWNLOAD EBOOK

A practical action plan for reinventing healthcare in a post-pandemic world—from a physician-entrepreneur who works with Fortune 500 companies. If the healthc
COVID-19 in Southeast Asia
Language: en
Pages: 342
Authors: Hyun Bang Shin
Categories: Social Science
Type: BOOK - Published: 2022-01-06 - Publisher: LSE Press

DOWNLOAD EBOOK

COVID-19 has presented huge challenges to governments, businesses, civil societies, and people from all walks of life, but its impact has been highly variegated
Ten Lessons for a Post-Pandemic World
Language: en
Pages: 320
Authors: Fareed Zakaria
Categories: Political Science
Type: BOOK - Published: 2020-10-06 - Publisher: W. W. Norton & Company

DOWNLOAD EBOOK

New York Times Bestseller COVID-19 is speeding up history, but how? What is the shape of the world to come? Lenin once said, "There are decades when nothing hap