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Type: BOOK - Published: 2010-06-14 - Publisher: Springer Science & Business Media

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As the service sector expands into the global economy, a new science of service is emerging, one that is dedicated to encouraging service innovation by applying
Service Science
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Type: BOOK - Published: 2011-07-15 - Publisher: John Wiley & Sons

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A comprehensive treatment on the use of quantitative modeling for decision making and best practices in the service industries Making up a significant part of t
Service Science, Management and Engineering
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Type: BOOK - Published: 2008-01-08 - Publisher: Springer Science & Business Media

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Papers in this unique volume were developed from the 2006 conference hosted by IBM, Service Science, Management, and Engineering (SSME) — Education for the 21
Handbook of Service Science, Volume II
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Type: BOOK - Published: 2018-10-16 - Publisher: Springer

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The second volume of this successful handbook represents varied perspectives on the fast-expanding field of Service Science. The novel work collected in these c
Exploring Service Science
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Type: BOOK - Published: 2020-01-27 - Publisher: Springer Nature

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This book constitutes the proceedings of the 10th International Conference on Exploring Service Science, IESS 2020, held in Porto, Portugal, in February 2020. T