Download or read book Quality is Free written by Philip B. Crosby and published by McGraw-Hill Companies. This book was released on 1979 with total page 328 pages. Available in PDF, EPUB and Kindle. Book excerpt: Management development guide on quality control - notes the reduction in production costs resulting from the implementation of a zero- defect quality standard; discusses the management attitudes and behaviour required to achieve this; presents a fictional case study for use as teaching and training material.