Download or read book Operational Leadership written by Andrew Spanyi and published by Business Expert Press. This book was released on 2010-08-20 with total page 107 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customers are increasingly demanding higher levels of speed and quality, yet leaders often focus mainly on reducing the costs of operations. This book outlines the needed evolution in leadership attitudes and behaviors in the key operational areas such as new product development, sales, operations, customer service, human resources, finance, and information technology.