Download or read book Guide to Appeals and Grievances written by and published by . This book was released on 2004* with total page 12 pages. Available in PDF, EPUB and Kindle. Book excerpt: As health care coverage becomes more complex, it's easy to become bewildered and frustrated. In an effort to help you sort through this confusion, the NC Department of Insurance has designed this brochure explaining the mandatory appeal and grievance processes. This brochure will not only explain your rights as a consumer under North Carolina law, but will also explain how you can challenge a plan's decision or resolve complaints.