Download or read book Emotional Labor and Crisis Response written by Sharon H. Mastracci and published by Routledge. This book was released on 2014-12-18 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: The author's of the award-winning Emotional Labor now go inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/deparment spokespersons, to provide powerful insights into how emotional labor is actually exerted by public servants who face the gravest challenges.