Designing the Customer-Centric Organization

Designing the Customer-Centric Organization
Author :
Publisher : John Wiley & Sons
Total Pages : 208
Release :
ISBN-10 : 9781118046869
ISBN-13 : 1118046862
Rating : 4/5 (862 Downloads)

Book Synopsis Designing the Customer-Centric Organization by : Jay R. Galbraith

Download or read book Designing the Customer-Centric Organization written by Jay R. Galbraith and published by John Wiley & Sons. This book was released on 2011-01-06 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designing the Customer-Centric Organization offers todayĆ¢??s business leaders a comprehensive customer-centric organizational model that clearly shows how to put in place an infrastructure that is organized around the demands of the customer. Written by Jay Galbraith (the foremost expert in the field of organizational design), this important book includes a tool that will help determine how customer-centric an organization is- light-level, medium-level, complete-level, or high-level- and it shows how to ascertain the appropriate level for a particular institution. Once the groundwork has been established, the author offers guidance for the process of implementing a customer-centric system throughout an organization. Designing the Customer-Centric Organization includes vital information about structure, management processes, reward and management systems, and people practices.


Designing the Customer-Centric Organization Related Books

Designing the Customer-Centric Organization
Language: en
Pages: 208
Authors: Jay R. Galbraith
Categories: Business & Economics
Type: BOOK - Published: 2011-01-06 - Publisher: John Wiley & Sons

DOWNLOAD EBOOK

Designing the Customer-Centric Organization offers todayĆ¢??s business leaders a comprehensive customer-centric organizational model that clearly shows how to p
Service Design for Business
Language: en
Pages: 214
Authors: Ben Reason
Categories: Business & Economics
Type: BOOK - Published: 2015-12-14 - Publisher: John Wiley & Sons

DOWNLOAD EBOOK

A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep th
Customer Understanding
Language: en
Pages: 219
Authors: Annette Franz
Categories:
Type: BOOK - Published: 2019-09-03 - Publisher:

DOWNLOAD EBOOK

Struggling to ensure that the customer is at the center of all your business does? This book is your guide to putting the "customer" in customer experience. Not
The Experience-Centric Organization
Language: en
Pages: 360
Authors: Simon David Clatworthy
Categories: Business & Economics
Type: BOOK - Published: 2019-07-15 - Publisher: "O'Reilly Media, Inc."

DOWNLOAD EBOOK

Is your organization prepared for the next paradigm of customer experience, or will you be left behind? This practical book will make you a winner in a market d
Designing Your Organization
Language: en
Pages: 293
Authors: Amy Kates
Categories: Business & Economics
Type: BOOK - Published: 2010-12-23 - Publisher: John Wiley & Sons

DOWNLOAD EBOOK

Designing Your Organization is a hands-on guide that provides managers with a set of practical tools to use when making organization design decisions. Based on