Customer Service In Academic Libraries
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Language: en
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The term 'customer service' is not new to the academic library community. Academic libraries exist to serve the needs of their community, and hence customer ser
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Type: BOOK - Published: 2001 - Publisher: American Library Association
Good customers expect excellent service. Increasingly, library customers are looking to online services instead of to the library for information. For every lib
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Type: BOOK - Published: 1996 - Publisher: Library Association Publishing (UK)
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Type: BOOK - Published: 2013-02-13 - Publisher: Scarecrow Press
In this book, nine librarians from across the country describe their libraries’ best practices in this key area. Their contributions range from all-encompassi
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Pages: 209
Pages: 209
Type: BOOK - Published: 2009 - Publisher: American Library Association
In this book, the author attacks these and other pressing issues facing today's academic librarians. Her trailbrazing strategies centre on keeping the customer'
