Download or read book CAP Certified Administrative Professional Exam Study Guide 2011 written by ExamREVIEW.NET and published by . This book was released on 2011-04-29 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: According to the International Association of Administrative Professionals (IAAP), both the Certified Professional Secretary (CPS) exam and the Certified Administrative Professional (CAP) exam are multiple choice based. Starting from Nov 2011 the CAP exam will be offered as a single part exam. The CAP Examination covers a wide range of topics. The new exam covers: Communication Organization and Planning Information Distribution Records Management Physical and Information Resources Document Production Financial Functions Human Resources As a CAP candidate, you are expected to know almost EVERYTHING. You do not have to be an expert in everyting, but your peers will ell expect you to have knowledge on almost everything. Keep in mind, the phrase administrative professional is a general title associated with administrative support staff - you need to provide support whenever requested. Support request can come from different sources and may involve different disciplines. Even though you may not always need to provide hands-on help, you do need to know how to properly "redirect" and "allocate" the help requests to the proper places. Administrative professionals are expected to greet and assist company visitors and customers as well as managers, executives and their staff. They serve BOTH as frontline personnel and as backend personnel. They need to be good communicators. They need to be able to adapt to different personalities and work styles of bosses and peers. There isn't any affordable "official" self study pack in the market, so we fill the gap here by releasing the CAP ExamEssentials Study Guide. The CAP ExamEssentials Study Guide provides extensive and in-depth coverage on a wide variety of business and office management topics to help you prepare for the exam. You may take a look at the Table of Contents by clicking HERE. Our CAP Study Guide goes the expert-advice way. Instead of just giving you the hard facts, we also give you information that covers the best tricks and practices. With these information, you will always be able to make the most appropriate expert judgment in the exam.