Call Centers For Dummies
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Language: en
Pages: 391
Pages: 391
Type: BOOK - Published: 2010-05-11 - Publisher: John Wiley & Sons
Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in c
Language: en
Pages: 200
Pages: 200
Type: BOOK - Published: 2004 - Publisher: Robert Houston Smith Publishers
As the cost of doing business increases, call centers and help desks are frequently moving overseas. How can your center remain competitive? Is pooling the best
Language: en
Pages: 159
Pages: 159
Type: BOOK - Published: 2013 - Publisher: Lulu.com
This book gives an accessible overview of the role and potential of mathematical optimization in call centers. It deals extensively with all aspects of workforc
Language: en
Pages: 391
Pages: 391
Type: BOOK - Published: 2010-04-16 - Publisher: John Wiley & Sons
Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in c
Language: en
Pages: 312
Pages: 312
Type: BOOK - Published: 1997 - Publisher: ICMI Inc.
This is the only book available today that provides a very readable, step-by-step guide for managing an incoming call center. The book combines theory with prac
