Call Center Operation
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Language: en
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Pages: 320
Type: BOOK - Published: 2003-05-14 - Publisher: Elsevier
Every customer-facing corporation has at least one call center. In the United States, call centers handle a billion calls per year. Call Center Operation gives
Language: en
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Pages: 391
Type: BOOK - Published: 2010-05-11 - Publisher: John Wiley & Sons
Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in c
Language: en
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Type: BOOK - Published: 2010-04-16 - Publisher: John Wiley & Sons
Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in c
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Complete coverage of the critical issues to set up, manage and efficiently maintain a call center.
Language: en
Pages: 312
Pages: 312
Type: BOOK - Published: 1997 - Publisher: ICMI Inc.
This is the only book available today that provides a very readable, step-by-step guide for managing an incoming call center. The book combines theory with prac
