Argentina's Cartas Compromiso
Author | : Mag??i Moreno Torres |
Publisher | : |
Total Pages | : |
Release | : 2012 |
ISBN-10 | : OCLC:931678470 |
ISBN-13 | : |
Rating | : 4/5 ( Downloads) |
Download or read book Argentina's Cartas Compromiso written by Mag??i Moreno Torres and published by . This book was released on 2012 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: This article notes that at the end of 2000, the government of Argentina (specifically the Subsecretar?a de Gesti?n P?blica, or the Sub-secretary of Public Management) initiated a program of state modernization with the support of the World Bank. This operation featured a key component around results based management systems, specifically the creation of a Programa Cartas Compromiso, or Citizen Charter Program (CCP). The CCP seeks a new relationship between public service providers and users by promoting a higher degree of responsiveness and transparency to ensure greater quality of services, increased information and better monitoring and evaluation. The Carta Compromiso is a public management tool where the highest authority of a service-providing agency makes a public commitment to citizens, laying out a number of goals and results to be met within a given timeframe.