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As the service sectors play an increasingly important role in all economies worldwide, service executives and professionals are well advised to recognize two ma
Achieving Service Excellence
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Information about customer service hits and misses is now more accessible to healthcare consumers. Outstanding healthcare organizations set the bar at a high le
Achieving Service Excellence
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On any particular day, a patient can deem your organization and its services a disappointment. One unfortunate incident can cost you the goodwill of that patien
Achieving Excellence Through Customer Service
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Promotes the theory that superior customer service leads to a superior business organisation
Unleashing Excellence
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A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is t