Your Customer Rules
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The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, a
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What you need to know about your customers Now more than ever, every interaction you have with customers is critical. Customers today have unlimited information
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Type: BOOK - Published: 2019-03-15 - Publisher: Ignite Reads
"The 10 Golden Rules of Customer Service (formally titled The $6,000 Egg) represents the costly mistake of removing customer satisfaction from the bottom line.
Language: en
Pages: 253
Pages: 253
Type: BOOK - Published: 2010-09-24 - Publisher: MIT Press
An expert offers a set of rules that will help managers achieve dramatic improvements in operations performance. In recent years, management gurus have urged bu
