Download or read book Trainer's Problem-Solving Manual for Kick Down the Door of Complacency written by Charles C. Harwood and published by CRC Press. This book was released on 2020-04-27 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: This text is a companion manual, presenting techniques to facilitate a continuous improvement effort designed to banish complacency from an organization. It presents instructional directions to enable people to learn a basic operational problem-solving method by applying it to two case studies, conducted in two workshops. It provides materials to be used by the workshop participants and directions for the trainer conducting the workshops.