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The Essence of Total Quality Management
Language: en
Pages: 0
Authors: John Bank
Categories: Customer services
Type: BOOK - Published: 2000 - Publisher: Prentice Hall PTR

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Helps managers quickly understand total quality management, and achieve results without falling victim to the pitfalls many TQM efforts have encountered. This t
Total Quality Management
Language: en
Pages: 280
Authors: Stephen George
Categories: Business & Economics
Type: BOOK - Published: 1998-03-03 - Publisher: John Wiley & Sons

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To understand and profit from Total Quality Management, companies must pay particular attention to the first word in the phrase-total. The spectacular rewards e
Total Quality Management
Language: en
Pages: 480
Authors: John S. Oakland
Categories: Business & Economics
Type: BOOK - Published: 1996 - Publisher: Routledge

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Total Quality Management (TQM) is structured around a five part model, with the core of the model being the customer-supplier interface. This book includes case
TOTAL QUALITY MANAGEMENT, SECOND EDITION
Language: en
Pages: 430
Authors: MUKHERJEE, P. N.
Categories: Business & Economics
Type: BOOK - Published: 2024-08-01 - Publisher: PHI Learning Pvt. Ltd.

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This book, in its second edition, presents a comprehensive view of concepts, principles and practices of Total Quality Management (TQM) from basics through adva
Total Quality Management in Education
Language: en
Pages: 232
Authors: Marmar Mukhopadhyay
Categories: Business & Economics
Type: BOOK - Published: 2005-07-21 - Publisher: SAGE

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This revised edition covers the philosophical underpinnings of total quality management, its instrumentalities as well as methods of strategic planning & implem