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Featuring case studies from the industrial and tourism sectors, this book provides an interdisciplinary perspective on the effect of total quality management on
Total Quality Management in Action
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This volume provides an exceptionally straightforward and practical approach to the most commonly-asked questions in relation to quality management: How do we s
Implementing Total Quality Management
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TQM in Action:A Practical Approach to Continuous Performance Improvement
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The principal aim of this book is to help practising managers to develop and implement a strategy for the introduction of Total Quality Management (TQM) within
Total Quality Management in Action
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In this book award-winning organisations and experts from Europe and USA, including Brian Joiner (Deming medel), Hans Bajoria (ASQC Grant award), Texas Instrume