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How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the qu
This is Service Design Thinking
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This book, assembled to describe and illustrate the emerging field of service design, was brought together using exactly the same co-creative and user-centred a
Service Design
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We are immersed in services every day. We use the internet, we watch television, we travel on public transport, we shop, we drink coffee and eat at restaurants,
Service Design
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Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you de
Models, Methods and Tools for Product Service Design
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This open access book summarizes research being pursued within the Manutelligence project, the goal of which is to help enterprises develop smart, social and fl