The User Is Always Right
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Service workers share their funniest and most cringeworthy stories of difficult, demanding, and just plain mind-boggling encounters with the public . . . “Ma�
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User Experience in the Age of Sustainability focuses on the economic, sociological and environmental movement in business to make all products including digital
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"Quest for the Best is not just a nostalgic look, however, at the age of handcrafted elegance. Marcus gives good advice on how consumers can educate themselves
