Download or read book The Healthcare Customer Service Revolution written by David H. Zimmerman and published by Irwin Professional Publishing. This book was released on 1996-01 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: Consumer groups, and officials of such major employers as American Express, the Minnesota Mining and Manufacturing Company, the Ameritech Corporation, and PepsiCo. All together they represented an estimated 80 million consumers of health insurance. Measuring the quality of care is the focus of The Healthcare Customer Service Resolution. It reports what patients currently think about the quality of the healthcare they receive. This book explores what employers, managed.