The Call Center Handbook
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Language: en
Pages: 285
Pages: 285
Type: BOOK - Published: 2003-11-20 - Publisher: CRC Press
Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center
Language: en
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Type: BOOK - Published: 2003 - Publisher: ICMI Press (International Customer Management Institute)
This handbook is part four of ICMI's comprehensive, four-part series on call center management, which includes people management, operations management, custome
Language: en
Pages: 312
Pages: 312
Type: BOOK - Published: 1997 - Publisher: ICMI Inc.
This is the only book available today that provides a very readable, step-by-step guide for managing an incoming call center. The book combines theory with prac
Language: en
Pages: 378
Pages: 378
Type: BOOK - Published: 2004 - Publisher: Gower Publishing, Ltd.
This handbook provides an important tool in understanding and dealing with a wide range of management issues in call centres and contact centres.
Language: en
Pages: 197
Pages: 197
Type: BOOK - Published: 2003 - Publisher: Call Center School Press
