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ITIL Service Strategy
Language: en
Pages: 483
Authors: Great Britain. Cabinet Office
Categories: Business & Economics
Type: BOOK - Published: 2011 - Publisher: Stationery Office/Tso

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This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It
Service Strategy in Action
Language: en
Pages: 324
Authors: Christian Kowalkowski
Categories: Business enterprises
Type: BOOK - Published: 2017-03-29 - Publisher:

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In today's competitive global markets, simply making a great product is not enough. To achieve profitable growth and stand out among competitors, you must start
Service strategy
Language: en
Pages: 278
Authors: Great Britain. Office of Government Commerce
Categories: Business & Economics
Type: BOOK - Published: 2007-05-30 - Publisher: The Stationery Office

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Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management
ITIL® 2011 At a Glance
Language: en
Pages: 98
Authors: John O. Long
Categories: Computers
Type: BOOK - Published: 2012-07-01 - Publisher: Springer Science & Business Media

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"ITIL® 2011 At a Glance" is an important update to the internationally-recognized ITIL® best practices for IT Service Management. "ITIL® 2011 At a Glance" pr
Service Management
Language: en
Pages: 216
Authors: Richard Normann
Categories: Business & Economics
Type: BOOK - Published: 1991-05-03 - Publisher:

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Examines the special characteristics that make services and the management of service organizations successful. Provides a comprehensive framework for service o