Download or read book Problem-Solving & Decision-Making Toolbox written by P Widman and published by Human Resource Development. This book was released on 2000 with total page 150 pages. Available in PDF, EPUB and Kindle. Book excerpt: These ready-to-use tools are applicable to problem solving, decision making, creativity and innovation, quality, operations and service. Tools include: force field analysis, process mapping, decision trees, cost benefit snalysis, SWOT charts, evaluation matrix and many more.