The Ultimate Online Customer Service Guide

The Ultimate Online Customer Service Guide
Author :
Publisher : John Wiley & Sons
Total Pages : 204
Release :
ISBN-10 : 9781118007655
ISBN-13 : 1118007654
Rating : 4/5 (654 Downloads)

Book Synopsis The Ultimate Online Customer Service Guide by : Marsha Collier

Download or read book The Ultimate Online Customer Service Guide written by Marsha Collier and published by John Wiley & Sons. This book was released on 2010-12-15 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: Make your online customers happy—and create new ones—with this winning guide Social media gives you an unparalleled vehicle for connecting and engaging with an unlimited number of customers. Yet this vehicle is different than other, more impersonal forms. With social media, reps become part of their customers' lives. They follow back. They handle complaints immediately. They wish customers "happy birthday." They grow their brands by involving themselves in communities. The Ultimate Online Customer Service Guide gives you the keys to authentic and engaged service to customers through social media. Using a blend of case studies, a primer on classic online customer service, and instructions on how to execute quality customer service, this book enables you to access the opportunities that social media presents as a means of serving customers. Authentically use social media to connect with customers to boost your bottom line Attract new customers through your online presence Achieve higher GMS (Gross Merchandise Sales) with quality customer service Social media gives you a new and growing realm to distinguish your business. Create a productive presence in this interactive space with The Ultimate Online Customer Service Guide.


The Ultimate Online Customer Service Guide Related Books

The Ultimate Online Customer Service Guide
Language: en
Pages: 204
Authors: Marsha Collier
Categories: Business & Economics
Type: BOOK - Published: 2010-12-15 - Publisher: John Wiley & Sons

DOWNLOAD EBOOK

Make your online customers happy—and create new ones—with this winning guide Social media gives you an unparalleled vehicle for connecting and engaging with
The Compassionate Geek
Language: en
Pages: 164
Authors: Don R. Crawley
Categories: Computer industry
Type: BOOK - Published: 2011-05-05 - Publisher: Soundtraining Net

DOWNLOAD EBOOK

Note: There is a newer version of this book available. Please look up ISBN 978-0983660736. A real-world, plain-language how-to guide for delivering amazing cust
The Whale Tattoo
Language: en
Pages: 206
Authors: Jon Ransom
Categories: Fiction
Type: BOOK - Published: 2022-02-04 - Publisher: Muswell Press

DOWNLOAD EBOOK

When a giant sperm whale washes up on the local beach it tells Joe Gunner that death will follow him wherever he goes. Joe knows that the place he needs to go i
Customer Care Excellence
Language: en
Pages: 288
Authors: Sarah Cook
Categories: Business & Economics
Type: BOOK - Published: 2008 - Publisher: Kogan Page Publishers

DOWNLOAD EBOOK

Emphasizing both strategic and practical aspects of customer care, this work explains how gaining customer commitment and motivating employees to deliver an exc
Strategic Customer Service
Language: en
Pages: 274
Authors: John A. GOODMAN
Categories: Business & Economics
Type: BOOK - Published: 2009-05-13 - Publisher: AMACOM Div American Mgmt Assn

DOWNLOAD EBOOK

The success of any organization depends on high-quality customer service. But for companies that strategically align customer service with their overall corpora