Lessons From The Nordstrom Way
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Language: en
Pages: 0
Pages: 0
Type: BOOK - Published: 2000-11-03 - Publisher: Wiley
This book focuses on the customer service principles espoused by the Nordstrom department store chain, a legend in retailing and customer service. It shows how
Language: en
Pages: 231
Pages: 231
Type: BOOK - Published: 2017-10-03 - Publisher: John Wiley & Sons
"Top Ten Business Books For 2017" - Forbes The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service In this ne
Language: en
Pages: 239
Pages: 239
Type: BOOK - Published: 2012-02-07 - Publisher: John Wiley & Sons
The Nordstrom Way shows the direct link between empowering your employees and creating a long-term relationship with your customers. More businesses should foll
Language: en
Pages: 264
Pages: 264
Type: BOOK - Published: 2000 - Publisher:
An in-depth look at how Nordstrom has become a retailing legend, with 79 stores across the United States, an annual revenue of $4 billion, and a host of satisfi
Language: en
Pages: 260
Pages: 260
Type: BOOK - Published: 1997-07-02 - Publisher: Wiley
Praise for The Nordstrom Way . . . "Outstanding customer service and Nordstrom's are synonymous. The innovative approach has allowed them to find out what the c
