Improving Customer Satisfaction Loyalty And Profit An Integrated Measurement And Management System

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Improving Customer Satisfaction, Loyalty And Profit: An Integrated Measurement And Management System

Author	: Michael Johnson & Andres Gustafsson
Publisher	: John Wiley & Sons
Total Pages	: 240
Release	: 2006-09
ISBN-10	: 8126509392
ISBN-13	: 9788126509393
Rating	: 4/5 (393 Downloads)

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Book Synopsis Improving Customer Satisfaction, Loyalty And Profit: An Integrated Measurement And Management System by : Michael Johnson & Andres Gustafsson

Download or read book Improving Customer Satisfaction, Loyalty And Profit: An Integrated Measurement And Management System written by Michael Johnson & Andres Gustafsson and published by John Wiley & Sons. This book was released on 2006-09 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt:

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