Implementing Service Quality Based On Iso Iec 20000
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IT Service Management: ISO/IEC 20000-1:2018 - Introduction and Implementation Guide - Second edition
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The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011
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Ideal for information security managers, auditors, consultants and organisations preparing for ISO 27001 certification, this book will help readers understand t
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CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARD This groundbreaking new title looks at the ISO/IEC 20000 Standard: the scope and the its basis on the concept of