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Writing in a humorous conversational style, Chief Alan Brunacini explains the application of common-sense customer service concepts to the fire service. Essenti
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Written in a humorous, conversational style, Chief Alan Brunacini (1937-2017) of the Phoenix Fire Department provides the reader with an enjoyable reading exper
Management in the Fire Service
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Sharpen Your Leadership Skills And Improve Departmental Performance! This Revised Edition Of Management In The Fire Service Is The Best Source For Proven Strate
Fire Department Incident Safety Officer
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The third edition of Fire Department Incident Safety Officer has been thoroughly updated to cover the latest trends, information, and best-practices needed by c
Strategies for Marketing your Fire Department Today and Beyond
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The purpose of this manual is to assist fire service leaders in examining the future, the role of the fire service in that future, and ways to "get there from h