Efficiency and reform in government corporate functions through shared service centres

Efficiency and reform in government corporate functions through shared service centres
Author :
Publisher : The Stationery Office
Total Pages : 60
Release :
ISBN-10 : 0102975450
ISBN-13 : 9780102975451
Rating : 4/5 (451 Downloads)

Book Synopsis Efficiency and reform in government corporate functions through shared service centres by : Great Britain: National Audit Office

Download or read book Efficiency and reform in government corporate functions through shared service centres written by Great Britain: National Audit Office and published by The Stationery Office. This book was released on 2012-03-07 with total page 60 pages. Available in PDF, EPUB and Kindle. Book excerpt: In 2004, the Gershon Review recommended that the Government pursue the sharing of services, including human resources, finance, procurement and payroll, to achieve cost savings. It has been up to individual departments to establish their own arrangements and, between 2004 and 2011, eight major shared service centres emerged. The five centres examined by the NAO were expected to cost £0.9 billion to build and operate but, to date, they have cost £1.4 billion. They were also expected to have saved £159 million by the end of 2010-11. While, in one instance Government has achieved break-even in a time consistent with the private sector, its overall performance has been varied and the two centres that are still tracking benefits report a measured net cost of £255 million. Most departmental customers have not acted as 'intelligent customers' and they will need to build in-house capability with enough business and technical understanding to manage the services and work with the centres to achieve efficiencies. Among other findings are that the software systems used in the centres have added complexity and cost; and that, as the use of the centres has been voluntary, departments have struggled to roll-out shared services fully across all their business units and arm's length bodies. The Cabinet Office has recently gained approval for a new strategy and business case. The NAO considers the approach is ambitious and has challenging timescales. The Cabinet Office is actively working with departments on its implementation.


Efficiency and reform in government corporate functions through shared service centres Related Books

Efficiency and reform in government corporate functions through shared service centres
Language: en
Pages: 60
Authors: Great Britain: National Audit Office
Categories: Political Science
Type: BOOK - Published: 2012-03-07 - Publisher: The Stationery Office

DOWNLOAD EBOOK

In 2004, the Gershon Review recommended that the Government pursue the sharing of services, including human resources, finance, procurement and payroll, to achi
Efficiency and reform in government corporate functions through shared service centres
Language: en
Pages: 40
Authors: Great Britain: Parliament: House of Commons: Committee of Public Accounts
Categories: Political Science
Type: BOOK - Published: 2012-07-09 - Publisher: The Stationery Office

DOWNLOAD EBOOK

Since 2004, central government has sought to reduce the cost of administering finance, human resources and procurement services through sharing back-office func
The Politics of Public Sector Reform
Language: en
Pages: 276
Authors: M. Burton
Categories: Political Science
Type: BOOK - Published: 2015-12-11 - Publisher: Springer

DOWNLOAD EBOOK

The first comprehensive 'bird's eye' account of public sector reform supported by references from over 400 official sources, this book is an invaluable guide to
Memorandum on the 2012 Civil Service Reform Plan
Language: en
Pages: 44
Authors: Great Britain: National Audit Office
Categories: Political Science
Type: BOOK - Published: 2013-01-24 - Publisher: The Stationery Office

DOWNLOAD EBOOK

The government published its Civil Service Reform Plan (the Plan) in June 2012 (www.civilservice.gov.uk/reform). It followed the publication of the 2011 Open Pu
Whitehall Effect
Language: en
Pages: 216
Authors: John Seddon
Categories: Political Science
Type: BOOK - Published: 2014-05-11 - Publisher: Triarchy Press

DOWNLOAD EBOOK

John Seddon explains how successive governments have failed to deliver what our public services need and exposes the devastation that three decades of political