Download or read book Case Management Patient Communication Toolkit written by Janet L. Blondo and published by Hcpro, a Division of Simplify Compliance. This book was released on 2016-03-28 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: "The hospital case manager is the person many turn to when answers are scarce. A case manager can persuade the patient and family/caregiver to become actively involved in the plan of care, and he or she can draw upon resources when nothing seems possible. The information the case manager communicates to the patient, the family/caregiver, the hospital team, and the postacute care providers is paramount to getting the patient the right care in the right place at the right time and potentially avoiding a readmission. Communication is essential to the role of case management, yet crafting a universal message that both the patient and the case manager understand is a challenge for many hospitals."--Back cover.