World Class Customer Satisfaction
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What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Di
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Managers in every industry are looking for more and better ways to link custmoer satisfaction with profitability. In this book, Barsky presents the newest custo
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Take Care of Your Customers--or Someone Else Will! Legendary Service Great customer service is a concept organizations love to be known for. Yet most people con
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Type: BOOK - Published: 1996-10-16 - Publisher: National Academies Press
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What do championship poker players and world-class salespeople have in common? The ability to read people. Customers "tell" us how to deliver the highest levels
