Related Books

Good Services
Language: en
Pages: 0
Authors: Louise Downe
Categories: Business & Economics
Type: BOOK - Published: 2020-03-03 - Publisher: BIS Publishers

DOWNLOAD EBOOK

Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first bo
Uncommon Service
Language: en
Pages: 262
Authors: Frances X. Frei
Categories: Customer relations
Type: BOOK - Published: 2012 - Publisher: Harvard Business Press

DOWNLOAD EBOOK

Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer managemen
Gospel Principles
Language: en
Pages: 298
Authors: The Church of Jesus Christ of Latter-Day Saints
Categories:
Type: BOOK - Published: 1997 - Publisher: The Church of Jesus Christ of Latter-day Saints

DOWNLOAD EBOOK

A Study Guide and a Teacher’s Manual Gospel Principles was written both as a personal study guide and as a teacher’s manual. As you study it, seeking the Sp
This Is Service Design Doing
Language: en
Pages: 1156
Authors: Marc Stickdorn
Categories: Business & Economics
Type: BOOK - Published: 2018-01-02 - Publisher: "O'Reilly Media, Inc."

DOWNLOAD EBOOK

How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the qu
Service Design for Business
Language: en
Pages: 214
Authors: Ben Reason
Categories: Business & Economics
Type: BOOK - Published: 2015-12-14 - Publisher: John Wiley & Sons

DOWNLOAD EBOOK

A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep th