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An understanding of the basic concepts of quality and its management is essential for the professional management of Quality of Service (QoS) in telecommunicati
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Defining means and methods designed to ensure the quality of service (QoS mechanisms), which is the objective of the first part of this paper, involves a series
Mobile Telecommunication Customer Loyalty in Nigeria: Determining Factors
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With the increasing competition on the market, customer loyalty has become a decisive factor for long-term business profits. At its high, customer loyalty conno