Related Books

Quality Services and Experiences in Hospitality and Tourism
Language: en
Pages: 336
Authors: Liping A. Cai
Categories: Business & Economics
Type: BOOK - Published: 2018-10-19 - Publisher: Emerald Group Publishing

DOWNLOAD EBOOK

This book offers conceptual discourse, empirical evidence, application of existing and emerging theories, and implication of practical findings. It discusses th
Quality Tourism Experiences
Language: en
Pages: 268
Authors: Gayle Jennings
Categories: Business & Economics
Type: BOOK - Published: 2006 - Publisher: Routledge

DOWNLOAD EBOOK

The book draws together writers from different backgrounds and interdisciplinary interests and research methodologies, as a consequence, the book provides a mod
Service Quality Management in Hospitality, Tourism, and Leisure
Language: en
Pages: 360
Authors: Connie Mok
Categories: Business & Economics
Type: BOOK - Published: 2013-01-11 - Publisher: Routledge

DOWNLOAD EBOOK

Does your staff deliver the highest quality service possible? Customers today expect a very high overall level of service in hospitality, tourism, and leisure.
Managing Quality Service in Hospitality
Language: en
Pages: 516
Authors: Robert C. Ford
Categories: Hospitality industry
Type: BOOK - Published: 2012 - Publisher: Delmar

DOWNLOAD EBOOK

MANAGING QUALITY SERVICE IN HOSPITALITY: HOW ORGANIZATIONS ACHIEVE EXCELLENCE IN THE GUEST EXPERIENCE, International Edition teaches the concept of treating cus
Service Excellence in Tourism and Hospitality
Language: en
Pages: 222
Authors: K. Thirumaran
Categories: Business & Economics
Type: BOOK - Published: 2021-01-20 - Publisher: Springer Nature

DOWNLOAD EBOOK

Service operations management in the tourism and hospitality industry requires a high level of coordination, communication and facilitation to satisfy visitors.