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Quality Management in the Service Industry
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Pages: 188
Authors: Lionel Stebbing
Categories: Business & Economics
Type: BOOK - Published: 1990 - Publisher: Prentice Hall

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TQM in the Service Sector
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Authors: R.P. Mohanty & R.R. Lakhe
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Type: BOOK - Published: 2008-02-01 - Publisher: Jaico Publishing House

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The service sector contributes to the economy by absorbing surplus labor released from the agriculture and manufacturing sectors due to automations. It plays a
Quality Management for Services
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Authors: Manfred Bruhn
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Type: BOOK - Published: 2023 - Publisher: Springer Nature

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This book provides assistance for ensuring and increasing service quality. Manfred Bruhn presents a holistic, scientifically based approach to quality managemen
Levers of Control
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Authors: Robert Simons
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Type: BOOK - Published: 1994-11-01 - Publisher: Harvard Business Press

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Based on a ten-year examination of control systems in over 50 U.S. businesses, this book broadens the definition of control and establishes a critical bridge be
Quality Service Management
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Authors: John Maleyeff
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Type: BOOK - Published: 2022-05-05 - Publisher: Routledge

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Providing clear guidance for anyone servicing internal or external customers, this book offers a framework for analyzing and managing quality using a comprehens