Online Customer Care
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When a giant sperm whale washes up on the local beach it tells Joe Gunner that death will follow him wherever he goes. Joe knows that the place he needs to go i
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Emphasizing both strategic and practical aspects of customer care, this work explains how gaining customer commitment and motivating employees to deliver an exc
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The success of any organization depends on high-quality customer service. But for companies that strategically align customer service with their overall corpora
