Microsoft Dynamics® CRM 4.0 Step by Step
Author | : and Brendan Jim Steger Mike Snyder Kara O'Brien |
Publisher | : |
Total Pages | : 480 |
Release | : 2008 |
ISBN-10 | : OCLC:1105798362 |
ISBN-13 | : |
Rating | : 4/5 ( Downloads) |
Download or read book Microsoft Dynamics® CRM 4.0 Step by Step written by and Brendan Jim Steger Mike Snyder Kara O'Brien and published by . This book was released on 2008 with total page 480 pages. Available in PDF, EPUB and Kindle. Book excerpt: Whether you're in sales, marketing, or customer service--quickly teach yourself how to get closer to your customers with Microsoft Dynamics CRM. With STEP BY STEP, you set the pace--building and practicing the skills you need, just when you need them! Create and manage accounts--for a 360¿ view of your customers and business Work with Microsoft Dynamics CRM directly from Microsoft Outlook Track customer activity; import and map data automatically Manage campaigns, leads, quotes, contracts, and orders Employ basic to advanced reporting capabilities Your all-in-one learning experience includes: Files for building skills and practicing the book's lessons Fully searchable eBook Sample chapters from related Microsoft Press books WINDOWS VISTA PRODUCT GUIDE eReference--plus other resources--on CD For customers who purchase an ebook version of this title, instructions for downloading the CD files can be found in the ebook.