Download or read book Microsoft Dynamics CRM 2011 Step by Step written by Mike Snyder and published by Pearson Education. This book was released on 2011-01-15 with total page 562 pages. Available in PDF, EPUB and Kindle. Book excerpt: The smart way to learn Microsoft Dynamics CRM 2011—one step at a time! Use the easy-to-follow lessons to master the fundamentals of creating and managing accounts; working directly within familiar tools such as Microsoft Outlook; tracking customer activity and communications; managing campaigns, leads, quotes, contracts, and orders; and employing basic to advanced reporting capabilities. Includes downloadable, ready-made practice files and complete Book.