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Measuring Customer Satisfaction
Language: en
Pages: 182
Authors: Bob E. Hayes
Categories: Business & Economics
Type: BOOK - Published: 1992 - Publisher: ASQ Quality Press

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"The mysteries of every aspect of questionnaires dissolve as author Bob E. Hayes leads you systematically through the scientific methodology used to construct q
How to Measure Customer Satisfaction
Language: en
Pages: 160
Authors: Nigel Hill
Categories: Business & Economics
Type: BOOK - Published: 2017-07-05 - Publisher: Routledge

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Customer satisfaction and loyalty are key differentiators between the better and poorer performing businesses in most markets. Satisfaction drives loyalty and l
The Handbook of Customer Satisfaction and Loyalty Measurement
Language: en
Pages: 349
Authors: Nigel Hill
Categories: Business & Economics
Type: BOOK - Published: 2017-03-02 - Publisher: Routledge

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Customer satisfaction and loyalty are becoming increasingly important to most organizations since the financial benefits from improving them have been well docu
Customer Satisfaction Evaluation
Language: en
Pages: 319
Authors: Evangelos Grigoroudis
Categories: Business & Economics
Type: BOOK - Published: 2009-11-07 - Publisher: Springer Science & Business Media

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This important new work provides a comprehensive discussion of the customer satisfaction evaluation problem. It presents an overview of the existing methodologi
How to Measure Service Quality & Customer Satisfaction
Language: en
Pages: 0
Authors: Chuck Chakrapani
Categories: Customer services
Type: BOOK - Published: 1998 - Publisher: South Western Educational Publishing

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You've heard the buzzwords: service quality; quality improvement; customer satisfaction. You've seen the techniques: fishbone diagrams; flow charts; brainstormi