Measuring and Improving Productivity in Services

Measuring and Improving Productivity in Services
Author :
Publisher : Edward Elgar Publishing
Total Pages : 261
Release :
ISBN-10 : 9781848444966
ISBN-13 : 1848444966
Rating : 4/5 (966 Downloads)

Book Synopsis Measuring and Improving Productivity in Services by : Faridah Djellal

Download or read book Measuring and Improving Productivity in Services written by Faridah Djellal and published by Edward Elgar Publishing. This book was released on 2009-01-01 with total page 261 pages. Available in PDF, EPUB and Kindle. Book excerpt: The question of how to measure and improve productivity in services has been a recurrent topic in political debates and in academic studies for several decades. The concept of productivity, which was developed initially for industrial and agricultural economies poses few difficulties when applied to standardized products. The advent of the service economy contributed to call into question, if not the relevance of this concept, at least its definition and measurement methods. This book takes stock of the issues met by productivity in services on theoretical, methodological and operational levels. The authors examine various definitions of productivity and the main methods of its measurement. A survey of recent conceptual and methodological debates on the notion of productivity is also presented. A more operational and strategic perspective is then adopted in order to identify and analyze the main levers, factors and determinants for improving productivity and, more generally, the actual strategies adopted for this purpose in firms and organisations. Providing a deep understanding of the specific and underestimated performance processes within service industries, this book will be of great interest to those involved in industrial economics, management science and public administration.


Measuring and Improving Productivity in Services Related Books

Measuring and Improving Productivity in Services
Language: en
Pages: 261
Authors: Faridah Djellal
Categories: Business & Economics
Type: BOOK - Published: 2009-01-01 - Publisher: Edward Elgar Publishing

DOWNLOAD EBOOK

The question of how to measure and improve productivity in services has been a recurrent topic in political debates and in academic studies for several decades.
Odysseus - la deuxième langue sur le lieu de travail
Language: en
Pages: 96
Authors: Matilde Grünhage-Monetti
Categories: Language in the workplace
Type: BOOK - Published: 2003-01-01 - Publisher: Council of Europe

DOWNLOAD EBOOK

Cette publication décrit la situation du développement linguistique professionnel sur le lieu de travail dans divers pays d'Europe. Relevant les différences
L'appréciation des performances au travail
Language: fr
Pages: 190
Authors: Jean-Claude Bernatchez
Categories: Business & Economics
Type: BOOK - Published: 2003-09-02T00:00:00-04:00 - Publisher: PUQ

DOWNLOAD EBOOK

Cet ouvrage, à la fois théorique et pratique, présente le concept global d'appréciation des performances comme alternative à l'évaluation du rendement des
Aqua
Language: en
Pages: 900
Authors:
Categories: Water-supply
Type: BOOK - Published: 1994 - Publisher:

DOWNLOAD EBOOK

Marx and Contemporary Scientific Thought
Language: en
Pages: 624
Authors: International Council for Philosophy and Humanistic Studies
Categories: Language Arts & Disciplines
Type: BOOK - Published: 2022-09-06 - Publisher: Walter de Gruyter GmbH & Co KG

DOWNLOAD EBOOK

No detailed description available for "Marx and Contemporary Scientific Thought".