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Ideal guidance for IT professionals who are responsible for managing the direction and strategy of their IT team or organisation. This book helps you understand
ITIL 4 Strategic Leader
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The ITIL 4: Digital and IT Strategy forms one publication of the Higher-Level guidance towards the Strategic Leader designation, following ITIL 4 Foundation.
ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition
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ITIL® 4 Essentials contains everything you need to know to pass the ITIL 4 Foundation Certificate, plus more. It covers practices and concepts that are not add
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This big initiative could make or break this fiscal year--or your career. Managing a successful strategic initiative may be the key to transforming your company
ITIL 4 Managing Professional
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Discussing concepts, principles, methods, and techniques, this book covers all types of engagement and interaction between a service provider and its customers,