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Improving Customer Satisfaction, Loyalty, and Profit
Language: en
Pages: 248
Authors: Michael David Johnson
Categories: Business & Economics
Type: BOOK - Published: 2000-08 - Publisher: Jossey-Bass

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A Book in the University of Michigan Business School Series It's a simple equation: no customers equals no profits. So how can a company ensure that its custome
Improving Customer Satisfaction, Loyalty, and Profit
Language: en
Pages:
Authors:
Categories: Consumer satisfaction
Type: BOOK - Published: 2001 - Publisher:

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Improving Customer Satisfaction, Loyalty, and Prof It
Language: en
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Authors: Steve Johnson
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Type: BOOK - Published: 2003-05 - Publisher:

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Customer Satisfaction Research Management
Language: en
Pages: 265
Authors: Derek R. Allen
Categories: Business & Economics
Type: BOOK - Published: 2004-02-11 - Publisher: Quality Press

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Successful organizations have shifted from being product-based organizations to customer-based organizations, and customer satisfaction management (CSM) is a
Customer Satisfaction
Language: en
Pages: 322
Authors: Nigel Hill
Categories: Consumer satisfaction
Type: BOOK - Published: 2007 - Publisher: The Leadership Factor

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This book does a tremendous job of bringing to life customer satisfaction and its significance to modern businesses. The numerous examples contained within the