Download or read book How to Write Rules that People Want to Follow written by Lewis S. Eisen and published by . This book was released on 2020 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Employees and customers expect to be spoken to with respect. Poorly-written rules reflect badly on your organization, even when they exist only as the remnants of a culture your organization had in the past. Well-written rules invite engagement, and can make your policies easier to follow, enforce, and audit." -- Back cover.