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Everyone agrees that evaluation of library services is essential, but without a background in research it can be a challenge to apply abstract concepts such as
Developmental Evaluation
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An Introduction to Evaluation
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Both practical and theoretical in approach, this book is the perfect companion for student researchers and policy makers alike. It provides actionable advice fo
Assessing Service Quality
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This extensively revised and updated edition explores even further the ways technology influences both the experiences of library customers and the ways librari
Getting Started with Community-based Outreach
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