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This study explores Customer Relationship Management (CRM) in government. Based on an interdisciplinary literature review and multiple-case study design, a mode
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Citizen relationship management
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Kundenzufriedenheit , Verwaltung. Der Verfasser widmet sich dem Thema, wie die öffentliche Verwaltung eine dauerhaft positive Beziehung zum Bürger handhaben k
Citizen E-Participation in Urban Governance: Crowdsourcing and Collaborative Creativity
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The relationship between citizens and city governments is gradually transforming due to the utilization of advanced information and communication technologies i
Citizen Governance
Language: en
Pages: 204
Authors: Richard C. Box
Categories: Political Science
Type: BOOK - Published: 1998-01-08 - Publisher: SAGE Publications, Incorporated

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Drawing on fundamental ideas about the relationship of citizens to the public sphere, Richard C Box presents a model of `citizen governance'. Recognizing the ch